Ailleurs dans le monde


The mission of the Association for the Advancement of Relationship Marketing (AARM) is to provide a forum for the development, understanding and communication of the principles and discipline of Relationship Marketing/Management. AARM addresses relationship issues both external and internal to organizations. Members come from companies, institutions, and other organizations in the private and public sectors internationally. AARM is a non profit organization dedicated entirely to meeting the needs of individuals who wish to understand and apply the concepts of Relationship Marketing/Management.

Cette association française a pour objectif de faire reconnaître et promouvoir les métiers de relation clientèle tant en ce qui concerne leur valeur ajoutée à l'économie française, que pour sensibiliser les pouvoirs publics à la qualité et à la richesse apportées par ces métiers. Elle souhaite également permettre aux professionnels de se rencontrer en assurant la veille informationnelle et technologique et en développant les relations tant avec les pouvoirs publics qu'avec les industriels du secteur.

The Association for Services Management International (AFSMI) is an organization dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry.

AMAI was the first association of marketing and opinion research companies in Mexico. It was established in 1992 to define common quality norms and standards in methods, techniques, terminology, analysis criteria, and so on, as related to marketing research in Mexico.

For more than two decades the American Productivity & Quality Center has remained steadfast in its mission of working with people and organizations around the world to improve productivity and quality. A nonprofit organization supported by nearly 500 companies, government organizations, and educational institutions.

ASP is based in Watertown, Massachusetts. It is an international organization dedicated to the advancement of the technical support profession & a community where individual members can share ideas, insights & experiences with their colleagues.

Founded in 1944, ASTD is the world's premier professional association and leading resource on workplace learning and performance issues. ASTD provides information, research, analysis and practical information derived from its own research, the knowledge and experience of its members, its conferences, expositions, seminars, publications and the coalitions and partnerships it has built through research and policy work. ASTD's membership includes more than 70,000 people, working in the field of workplace performance in 100 countries worldwide.

The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion.

The Business Marketing Association serves the professional, educational and career development needs of business-to-business marketers: advertisers, agencies, media and their partner suppliers. BMA international headquarters, located in Chicago, supports chapters in the major business centers of North America and a growing at-large membership.

The Call Centre Association (CCA) is the professional body for the call and contact centre industry in the UK. The organisation is independent, has no commercial influences and is funded by member subscriptions. It is made up of 9 board members and foundation partners who are experts in their field and contribute their professional knowledge to lead the CCA's agenda. Our key objective is to facilitate knowledge transfer across member organisations with the ultimate aim of measurable standards of operation.

CCMA Canada is a non-profit organization run by industry professionals, who all have an abiding interest in Call Centres. The aim of the CCMA is to promote & give recognition to the profession of call centre management. The CCMA will offer related education and training and provide a forum in order to network and learn from other call centre professionals.

CCNG International, Inc. serves contact center managers and professionals around the world by providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the contact center environment. CCNG also establishes unique opportunities for career advancement and networking between industry professionals.

Customer Care Institute is an International customer care organization for customer service, consumer affairs, telemarketing and help desk professionals, providing information, research, advisory services, benchmarking, training and networking opportunities.

The Customer Relationship Management Association (CRMA) of Canada is a non-profit, independent resource for Canadian Executives and Canadian Businesses concerned with developing the right approach to CRM initiatives within their organization. CRMA Canada is the place to meet, learn and network. Our mandate is to provide non-commercial, unbiased presentations and knowledge and to introduce professionals in the CRM community to one another through regular events.

The Customer Support Consortium is a non-profit alliance of technical support organizations that are working together to solve industry-wide challenges.

The DLO provides members a collegial environment to meet and learn from our peers in the work-related learning industry. We build valuable business partnerships, keep on top of industry trends and developments, and develop long-lasting friendships. In addition, the Association works to support the development of standards for e-learning, to protect the intellectual property rights of our members, and to promote the industry.

The DMTF is the industry organization that is leading the development,adoption and unification of management standards and initiatives for desktop, enterprise and Internet environments.

La Fédération européenne de Marketing Direct a été créée en 1997, de la fusion d'EDMA (établie en 1976) et FEDIM (établie en 1992). FEDMA est l'association européenne qui représente l'industrie du marketing direct. A ce titre, elle se consacre à promouvoir, défendre vos intérêts et à faire progresser l'image, le statut et le prestige du marketing direct en Europe.

HDI provides targeted information about the technologies, tools and trends of the help desk and customer support industry, as well as customized training and certification programs for both the individual and site support organization. HDI also provides numerous opportunities for members to network with their peers, via participation in one of HDI's more than 50 local chapters or in HDI-hosted gatherings. HDI is the leading support services association with more than 25,000 members in North America and around the world.

Organized in 1981 by a group of 59 customer service management professionals, today's ICSA has come a long way! Globally, our membership tops 3,400 and we offer a full range of programs, from a rapidly growing annual conference and the publication of surveys and member research studies, to this home page on the World Wide Web.

ITSMA is the leading advisor on services marketing, branding and sales practices in the information technology industry. ITSMA is dedicated to helping its members achieve measurable results in terms of growth, profitability and customer loyalty. ITSMA events and services help client organizations improve the impact of their marketing and sales functions, and provide opportunities for professional development of their services personnel.

For over 40 years, discerning service executives have become NASM members because of the association's reputation for excellent support of personal and professional development. NASM is the oldest, professional nonprofit association of product service executives in the United States. It was founded during the era when service techniques were just beginning to be highly recognized as a sales and marketing tool.

The Personalization Consortium is an international advocacy group formed to promote the development and use of responsible one-to-one marketing technology and practices on the World Wide Web. The consortium encourages the growth and success of electronic commerce that delivers the benefits of personalized electronic marketing while articulating best practices and technologies that protect the interests of consumers.

Since its founding in 1969, Project Management Institute (PMI®) has grown to be the organization of choice for project management professionalism. With over 75,000 members worldwide, PMI® is the leading nonprofit professional association in the area of Project Management. PMI establishes Project Management standards, provides seminars, educational programs and professional certification that more and more organizations desire for their project leaders.

The Society of Competitive Intelligence Professionals (SCIP) is dedicated to helping professionals develop expertise in creating, collecting, and analyzing information; disseminating competitive intelligence; and engaging decision-makers in a productive dialogue that creates organizational competitive advantage.

SOCAP celebrated its 25th anniversary in 1998. Membership is open to all professionals who are in some way responsible for creating and maintaining customer loyalty: vice presidents, directors, managers, and supervisors with responsibilities for consumer affairs, customer service, customer relationship management, inbound call centers, market research, information systems integration, sales and marketing, database management, new business development and operations.

Founded in 1972, membership in the Society for Applied Learning Technology® is oriented to professionals whose work requires knowledge and communication in the field of instructional technology. It is a professional society, designed for individual membership participation with classes of membership keyed to the interest and experience of the individual. The Society provides a means to enhance the knowledge and job performance of an individual by participating in Society sponsored meetings, and through receiving Society sponsored publications.

Supportgate.com was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. Supportgate.com is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more.

Formerly the MultiMedia Telecommunications Association, the Global Enterprise Market Development Department is driving the convergence of communications and computing business applications that has created a wealth of new opportunities for distributors, value-added resellers, manufacturers, software developers, integrators, carriers and corporation users.

Incorporated as a not-for-profit organization in North America and as a limited-by-guarantee corporation in Europe, TSANet provides a vendor-neutral environment for its members to deliver customer support. In today's multivendor environment, vendors interested in their customers' success have transcended the competitive environment to the betterment of the industry and to the benefit of their customers.

The Wireless Application Protocol (WAP) is an open, global specification that empowers mobile users with wireless devices to easily access and interact with information and services instantly. The WAP Forum is the industry association comprising over 500 members that has developed the de-facto world standard for wireless information and telephony services on digital mobile phones and other wireless terminals. The primary goal of the WAP Forum is to bring together companies from all segments of the wireless industry value chain to ensure product interoperability and growth of wireless market.

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