Contexte

- Avoiding a CRM Backlash
Booth Morgan Consulting, 3 pages
- Best Practice Workbook for PRM Implementation
Partnerware, 18 pages
- Catalyst CRM Methodology
European Center for Customer Strategies
- CRM Team
Mark Peacock, 3 pages
- Enterprise Relationship Management
KMWorld, 16 pages
- How to Avoid Post-Implementation Perils
Dave Hanaman, C3i Inc., 9 pages
- Implementation Benchmark
Siebel, 58 pages
- Loi sur les technologies de l'information
Assemblée nationale du Québec, 31 pages
- Moving Government Online
Metastorm, 3 pages
- Partner Relationship Management
Channelwane, 16 pages
- Partner Relationship Management Market Update
CRM forum, 7 pages
- Roadmap for Customer Initiative
Patricia Seybold Group, 38 pages
- Seven Critical Steps to a Successful CRM Solution
Peter M. Dascalos, SEI Information Technology, 6 pages
- Staffing a CRM Implementation - The Project Manager
Tushar Shah, 3 pages
- Successful CRM - The External Implications
By Russ Richmond, Richmond Group, 7 pages
- Survey about Partnership
Business Intelligence, 38 pages
- The CRM Primer
Front Line Solutions, 35 pages
- What's an RFP
Microsoft, 3 pages
- Why CRM Fails: Memo to CEO
SGI, 3 pages
- Why CRM Implementations Fail…
Peter R. Chase, Scribe Software Corporation, 8 pages
- Why 80% of all CRM Initiatives Fail
Mike Smock and Rod Watkins, vSente, 10 pages

Changement

- Avoiding a CRM Backlash
Booth Morgan Consulting, 3 pages
- Catalyst CRM Methodology
European Center for Customer Strategies
- Kindness is the Killer Apps
Sykes, 2 pages
- Réussite de nos projets d'affaires
CCDI, 3 pages

Formation

- The Next Generation of Training
Knowledge Impact, 10 pages
- The Promise of eLearning
LeadingWay Knowledge System, 15 pages